Your Questions, Answered
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Our collections are intentionally curated for families who value both play and presentation — where every detail is considered, and every celebration feels thoughtfully styled.
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Our collections are thoughtfully curated for babies, toddlers, and young children — typically crawlers to 5 years. Every element is selected to encourage safe, imaginative, age-appropriate play.
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Most collections require approximately 12–16 ft of clear, level space. Larger experiences such as the Heirloom carousel and the signature Oval Ball pits will require additional room. We’ll confirm measurements with you before your event to ensure a seamless fit.
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Yes — both. Indoor setups are most popular, particularly during warmer months. Outdoor bookings are welcome on suitable, level surfaces, and a shade tent is required for any outdoor setup during summer months due to equipment safety in direct sun. If rain is forecast, an indoor backup space must also be available. This ensures your event runs smoothly and safely, regardless of the weather.
Company reserves the right to refuse outdoor setup, without refund, if adequate shade is not available on arrival."
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A 30% non-refundable deposit is required to secure your booking, with the remaining balance — including your refundable Security Deposit — due 7 days prior to your event. Your date is held for 48 hours pending receipt of your deposit; after this window, the date is released. Failure to complete payment on time may result in cancellation of your booking without a refund.
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We understand plans can change. .
If you need to reschedule, please contact us at least 7 days before your event date. We are happy to accommodate one reschedule based on availability within 6 months of the original booking date. Rescheduling requests made less than 7 days before the event may incur a fee.
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Zelle, or card payment via secure invoice.
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We will set up 1-3 hours prior to your event start time. Please allow at least 1.5 hours for setup. This is not included in your play time
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Every piece is thoroughly cleaned, sanitised, and inspected before and after each event. We maintain strict hygiene standards to ensure a pristine, safe environment for little guests.

